Booking terms & group agreement
January–February 2027 six-week programme · Well & Good, Godalming · Wednesdays, 7.30–9.00pm: 13, 20, 27 January and 10, 17, 24 February (no session 3 February).
Booking
The Story Ahead is a small, closed group programme, with limited spaces. Booking reserves your place for the full six-week programme.
Payment
The programme costs £240, payable in full or in two instalments of £120. The first instalment is payable when booking, with the remaining balance due on 6 January 2027, one week before the programme begins. The total fee is £240 under either option.
Cancellations and refunds
We understand that circumstances can change.
If you cancel at least 14 days before the programme begins, you will receive a full refund.
For cancellations within 14 days of the start date, we will consider any costs or losses arising from the cancellation, including whether your place can be offered to another participant. Any deductions will be reasonable and proportionate.
Once the programme has begun, missed sessions are not normally refundable. If you need to withdraw from the programme, please contact us to discuss your circumstances and any appropriate refund for sessions not yet provided.
Your statutory rights
Where applicable, your legal right to cancel an online booking within 14 days of making it will be respected. Nothing in this policy affects your statutory consumer rights.
If we need to cancel
If The Story Ahead cancels the programme, you will receive a full refund. If an individual session cannot take place, we will arrange a suitable replacement or offer an appropriate refund.
To discuss a cancellation, please contact thestoryahead@gmail.com.
Closed-group agreement and confidentiality
The programme involves a consistent group of women meeting over six sessions. To help create a respectful and considered space, everyone joining agrees to:
- Respect the privacy of other members. Do not share another member's name, personal information or identifying experiences outside the group, including online or on social media.
- Speak from your own experience and avoid giving unsolicited advice or interpreting someone else's experience.
- Allow others to choose how much they wish to share. Participants may pass on a question or exercise.
- Be considerate of differences in perspective and experience, including views you may not share.
- Contact Lucy privately if an existing relationship or any other concern could affect your participation.
Although everyone is asked to respect confidentiality, The Story Ahead cannot guarantee the behaviour of other participants outside the group. The facilitator's professional confidentiality is also subject to applicable safeguarding and serious-risk duties; where possible, concerns will be discussed with the person involved.
This is a professionally facilitated therapeutic space for reflection and connection, not an emergency or crisis service. Please contact Lucy before booking if you would like to discuss whether the group is suitable for you.
Before launch: Please have these terms reviewed for your specific practice and UK consumer-law requirements.